Andrew E. Frazelle

Assistant Professor, Operations Management
Naveen Jindal School of Management
The University of Texas at Dallas
Email: andrew.frazelle@utdallas.edu

Research Interests

- Service operations management
- Innovative operations and the sharing economy
- Behavioral Operations
- Queueing games
- Machine learning
- Business analytics
- Game theory

Journal Publications

- Strategic Open Routing in Service Networks, with Alessandro Arlotto and Yehua Wei. Management Science (2019), 65(2):735-750 (Preprint).
Winner, 2019 MSOM Service Management SIG Best Paper Award
Finalist, 2016 MSOM Student Paper Competition.

Working Papers

- Service Networks with Open Routing and Procedurally Rational Customers, with Tingliang Huang and Yehua Wei. (https://ssrn.com/abstract=3414468) (submitted)

- Queues with Priority: Pay "The Man" or Spread the Wealth, with Elena Katok. (under revision)

- Can Delivery Platforms Benefit Restaurants?, with Pnina Feldman and Robert Swinney. (https://ssrn.com/abstract=3258739) (under revision)

Conference Presentations

Service Networks with Open Routing and Procedurally Rational Customers
- INFORMS Virtual Annual Meeting (2020)

Can Delivery Platforms Benefit Restaurants?
Also presented as "Service Delivery Platforms: Pricing and Revenue Implications"
- INFORMS Annual Meeting, Seattle (2019)
- POMS Annual Conference, Washington, DC (2019)
- INFORMS Annual Meeting, Phoenix (2018)
- MSOM Conference, Jindal School of Management, University of Texas at Dallas (2018)
- POMS Annual Conference, Houston (2018)
- INFORMS Annual Meeting, Houston (2017)

Strategic Open Routing in Service Networks
- INFORMS Annual Meeting, Houston (2017)
- MSOM Conference, Kenan-Flagler Business School, University of North Carolina - Chapel Hill (2017)
- INFORMS Annual Meeting, Nashville (2016)
- INFORMS Annual Meeting, Philadelphia (2015)
- MSOM Conference, Rotman School of Management, University of Toronto (2015)
- INFORMS Annual Meeting, San Francisco (2014)